Thank You, We Do for Attending Our Conference!
Please take a moment to share your feedback


 


7:30 – 8:00
Ballroom Foyer

Registration, breakfast, and networking with the vendors

Opening Session

8:00 – 9:10
Grand Ballroom

 What Clams Taught Me About Leadership: How Our Actions Impact Our Effectiveness
We Don’t Always Need a Lightsaber
Jeffrey S. Deckman, Founder, Capabilities Accelerators 

Morning Sessions | Track 1-A

9:15 –10:15
Bristol A

Mindfully Managing Conflict in Your Universe
Donna Mac, Training and Coaching, Speaker & Author

9:15 –10:15
Bristol B

The Force Can’t Help Your Residents Hear: Improve Communication with your Residents
Dr. Jessica Augusto, Au. D.  and Dr. Michael Felman, AuD. Onsite Hearing

 Morning Sessions | Track 1-B

9:30 – 10:30
Salon 1 

There is No Such Thing as Luck
Customer Service on Purpose: Ensuring Loyalty by Design
Ashley Law Davies, Owner & Principal Consultant, ABLEx Consulting

9:30 – 10:30
Salon 2

 Mandatory Paid Sick Leave Act: “These are Not the Droids You’re Looking For”
Mathew C. Reeber, Esq. Partner, Pannone, Lopes, Deveraux & O’Gara LLC
William E. O’Gara, Principal, Pannone, Lopes, Deveraux & O’Gara LLC

10:30 – 11:00
Ballroom Foyer

Break with the Exhibitors
This is your opportunity to network and get your Vendor Card initialed by each exhibitor for a chance to WIN a $200 CASH PRIZE!

 Mid-Morning Sessions | Track 2-A

11:00 – 12:00
Bristol A

Preventing and Defending Lawsuits:  Be a Documentation Jedi
Amy Snetsky, RN, Senior Risk Manager at Hanover Insurance

11:00 – 12:00
Bristol B

Prevent Falls: “Use the Force”
Lisa MacDonald, PT, DPT, Regional Director, FOX Rehabilitation

Mid-Morning Sessions | Track 2-B

11:15 – 12:15
Salon 1

Sexual Harassment Prevention: “It’s a Trap!”
The 5 Things you Should Do Right Now!
Frank Zych, Executive Vice President, HR Knowledge, Inc. Consultant to HILB

11:15 – 12:15
Salon 2

Achieving Staff Stability: Dispelling the Myths of the Dark Side
Gail Patry, RN, is the Chief Program Officer for Healthcentric Advisors

12:00 – 12:30
Ballroom Foyer

Break with the Exhibitors
This is your opportunity to network and get your Vendor Card initialed by each exhibitor for a chance to WIN a $200 CASH PRIZE!

12:30 – 1:15
Grand Ballroom

LUNCH WITH EXHIBITORS 

General Session

1:15 – 2:15
Grand Ballroom

Hang on to Your Stars. The First 90 Days: Employee Engagement Solutions
Doreen A. Lang, Author, Speaker and Consultant

Afternoon Sessions

2:30 – 3:30
Bristol A

“A New Hope”
Honoring Our Care: Caring for Yourself While Caring for Others
Susan Connery, MA, Chaplain, Hospice & Palliative Care, Visiting Nurse Association, Southcoast Health, Fairhaven, MA

2:30 – 3:30
Bristol B

7 Secrets to Keep Millennials Happy in Your Galaxy
Doreen A. Lang, Author, Speaker and Consultant

2:30 – 3:30
Salon 1

“Battle Front 2”
Managing Anxiety and Agitation for Dementia Residents:  A Non-Pharmacological Approach
Louis Marino, M.D., Chief of the Geriatric Psychiatric Unit, Butler Hospital
Idrialis Perez-Carter, MS, RN, Nurse Manager, Senior Specialty Unit, Butler Hospital
Laura Carpenter, OT Chairperson, Art History & Healing Arts Committee, Butler Hospital

2:30 – 3:30
Salon 2
Awakening the Force:
Supporting the Rights of Sexual Expression While Protecting the Vulnerable  
Kelly McCarthy, KNHA, CDP, Corporate Director, Memory Care & Resident Engagement, LCB Senior Living
Andy Rosenzweig, MD, Geriatric Psychiatrist