Oversees the day-to-day operations of a large campus community that offers multiple product lines.

1. Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
2. Supervises, directs, and motivates community management.
3. Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues.
4. Executes renewal program with existing residents through a proactive program.
5. Develops annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
6. Works with community management to hires, train, discipline, and terminate associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
7. Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
8. Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
9. Fosters creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
10. Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
11. Utilizes sales and marketing activities and strategies to maximize occupancy.
12. Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
13. Oversees the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
14. Oversees the healthcare management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience

Bachelor's Degree required. Minimum of five to seven years related leadership experience required; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements
Must have a valid administrator license in states where required. Must have a valid driver license and access to a private vehicle for business use. California communities require three years of experience, completion of approved certification program, and completion of 20 CEU hours per year related to aging and/or administration. Properties in Indiana are licensed residential care facilities. Licensed by the state of Indiana as a health facilities administrator. If administrators/executive directors are licensed in another state, application for provisional license must be submitted by Brookdale Senior Living, Inc.

Management/Decision Making
Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.

Knowledge and Skills
Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results. Familiarity with Microsoft software preferred. Excellent written and oral communications skills are essential. Ability to prioritize and effectively manage multiple tasks is essential. Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests. Demonstrates good judgment, strong problem solving and decision making skills.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift:  up to 50 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Possible exposure to communicable diseases and infections
• Potential injury from transferring, repositioning, or lifting residents
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel:  Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.